Veterinary Client Care Team Member

Client-Facing & Administration | Part-time

You will work Mondays and Sundays.

Are you passionate and committed to delivering outstanding customer service?
Granta Veterinary Specialists are recruiting a colleague to join our client care and front of house team. We are looking for a friendly, organised, and compassionate person to join our team.

This is a predominantly client-facing role, combining front-of-house duties with structured administrative responsibilities. You will be the welcoming face and voice of our specialist referral centre, supporting clients, referring practices, and the clinical team through excellent communication and accurate admin support.

Key responsibilities include:
Welcoming clients and their pets in person and acting as the first point of contact
Answering incoming phone calls from clients and referring practices
Taking payments over the phone accurately and professionally
Booking and managing referral appointments
Collecting and entering client and patient data
Responding to email enquiries and sending required documentation
Explaining processes, fees, insurance information, and next steps to clients
Liaising with the clinical team to ensure referral cases run smoothly
Supporting general administrative and office tasks

About you:
Friendly, professional, and confident when dealing with clients
Excellent customer service and communication skills
Strong organisational skills with high attention to detail
Comfortable handling payments and sensitive information
Computer literate and confident using practice management systems
Calm and compassionate when supporting worried or stressed clients
A team player with a proactive approach

Veterinary or medical experience is not essential. We would welcome applications from those with experience in hospitality or customer service. Full training will be provided.

Please send a cover letter and CV to helen.silver-macmahon@grantavets.co.uk

We are committed to equality of opportunity for all and welcome applicants from diverse backgrounds.

Job type: Part-time, Permanent