Privacy Policy

Granta Veterinary Specialists is an independent veterinary practice.  Our registration address with Companies House is Central House, 124 High Street, Hampton Hill, Middlesex, TW12 1NS and our company number is 14492087. We are registered for VAT purposes with a registration number 447459753.

We are a “Data Controller” and a “Data Processor” under the terms of the General Data protection Regulation, which is part of the Data Protection Act 2018.

This Privacy Policy explains what personal data Granta Veterinary Specialists holds, why we hold and process it and who we share it with, together with your rights and freedoms under the Law.  Granta Veterinary Specialists may change this policy from time to time by updating this page, so you should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 29th March 2024.

Types of Personal Data

Granta Veterinary Specialists holds personal data in the following categories:

  1. Pet clinical and health data (not applicable under the Data Protection Act) and pet owner correspondence, addresses and contact details, which are applicable.
  2. Staff employment data
  3. Contractors data

Why we process Personal Data (what is the “purpose”?)

“Process” means that we obtain, store, update and archive data as follows:

  1. Pet health and pet owner correspondence data is held for the purpose of providing our patients with appropriate, high quality, safe and effective care and treatment.
  2. Staff employment data is held in accordance with employment, taxation and pensions law.
  3. Contractors data is held for the purpose of managing their contracts.

What is the lawful basis for processing personal data?

The law says we must tell you which lawful basis we are attributing in terms of your personal data, as follows:

  1. We hold pet and pet owner data because it is in our Legitimate Interest to do so. Without holding the data, we cannot work effectively in providing veterinary services to you.
  2. We hold staff employment data because it is a Legal Obligation for us to do so.
  3. We hold contractors’ data because it is needed to Fulfil a Contract with us.

Who might we share your data with?

We can only share data if it is done securely and it is necessary to do so.

  1. Pet health data may be shared with other healthcare professionals who need to be involved in your pet’s care (for example when we request external laboratory work to be undertaken or we request a teleradiology report to be provided).  Pet health data may also be stored for back-up purposes with our computer software suppliers.
  2. Employment data will be shared with other government agencies such as HMRC.

Your rights

You have the right to:

  1. Be informed about the personal data we hold and why we hold it.
  2. Access a copy of your data that we hold by contacting us directly in writing: we will acknowledge your request and supply a response within one month, or sooner if possible.
  3. Check the information we hold about you is correct and make corrections, if required.
  4. Have your data erased in certain circumstances
  5. Transfer your data to someone else if you tell us to do so and it is safe and legal to do so.
  6. Tell us not to actively process or update your data in certain circumstances.

How long is the Personal Data stored for?

  1. We will store pet health data for as long as we are providing care, treatment or recalling pets for further care.  We will archive (that is, store without further action) for as long as is required for legal or insurance purposes, or as recommended by trusted experts.
  2. We must store employment data for six years after an employee has left the company.
  3. We must store contractors’ data for seven years after the contract is ended.

Our Website

In running and maintaining our website, we may collect and process the following data about you:

  1. Information about your use of our site, including details of your visits, such as pages viewed and the resources you access.
  2. Such information includes traffic data, location data, and the communication data or information voluntarily provided by you, for example, when you register for information, buy our services or communicate with us.

Use of Cookies

  1. Cookies provide information regarding the computer used by a visitor to our website.  We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
  2. We may gather information about your general internet use by using the cookie.  Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive.  Such information will not identify you personally. It is statistical data and this data does not identify any personal details whatsoever.
  3. You can adjust the settings on your computer to decline any cookies if you wish.  This can easily be done by activating the reject cookies setting on your computer.

What if you are not happy or wish to raise a concern about data processing?

You can complain in the first instance to the practice, for the attention of The Partners, Granta Veterinary Specialists, Photon House, Station Road, Linton, Cambridge, Cambrudgeshire, CB21 4NW. Tel: 01223 608213. Email:

We will do our best to resolve the matter.  If this fails, you can complain to the Information Commissioner at www.ico.orguk/concerns or by calling 0303 123 1113.